Refund & Warranty Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. We utilize a automated return system found here returns.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@doradogems.com. If your return is accepted, you will have to send back the item and once we receive it, we will refund the full order minus the shipping cost. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@doradogems.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Standard One Year Manufacturer Warranty 
The manufacturer warrants this product to be free from defects in workmanship and materials, under normal residential use and conditions, for a period of one (1) year for the original invoice date. Your original item will need to be returned before we are able to send your replacement item, before any warranties would go into effect. Shipping and handling fees are to be paid for by the customer. Dorado Gems will only do one exchange per order, voiding any future warranties with the replacement product. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.