All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. Processing time is the time from which we either take a product off our shelves, pack it, and get ready to ship it to you or, when there is a lot of demand, actually make the product it and then pack it and get ready to ship it to you.
You will receive another notification when your order has shipped and this will include a link to our website where you can track your order.
In an effort to keep costs down while shipping our precious gems, we use a mix of USPS, UPS, Fedex, and DHL depending on the location we are shipping and the promotions they are giving at that point in time.
To manage this, we use our website to track orders and it easily combines all of the carriers into one page.
Our products can take 2-10 business days to ship in the US. Please allow 1 to 5 business days to process your order. After processing your order you will receive an email confirmation with your tracking number.
We offer international shipping to every country but if you want to be sure email us at email@example.com.
Our products can take 8-15 business days to ship worldwide. Please allow 1 to 5 business days to process your order. After processing your order you will receive an email confirmation with your tracking number.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Dorado Gems LLC is not responsible for these charges if they are applied and are your responsibility as the customer.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. You can look up your order to see the tracking information using the order number or your email address on our tracking page.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Please email email@example.com with your name and order number. We will try to cancel the order before it ships and refund your money, however, we cannot commit or promise to do this.
If you have received a shipping confirmation email with a link to view your tracking, then your order has been shipped and we cannot immediately cancel your order. You will have to follow the Return Policy.
As stated above, we expect that our products will be delivered between 8 - 15 days depending on location. If a product takes longer than 30 days to be delivered and is not going to a Military Base or PO Box it will be considered lost.
In the event of a lost shipment, we will file a claim with the shipping company and give you the option of an immediate refund or replacement of your lost product.
If the carrier states that it has been delivered, but you are not in possession of it, please submit a claim with the carrier and inform us of your claim by sending the claim # and your order # to firstname.lastname@example.org. We will file a claim with the shipping company as well.
We will give you the option of an immediate refund or replacement of your lost product. It is advised that we use a different address if possible.
A household (street address) will only be eligible for this refund or replacement once in a calendar year.